I worked IT for a multi million dollars start up. The board members were made up a couple other CEOs from larger companies, and let me tell you. They all are idiots. They read books from other "successful" people and just parrot what they saw on FOX business the night before... "FOX business said firing all your full time well trained and educated staff for part timers so we can save on overhead."

I shit you not! Before I quit, they fired 40 of our customer service representatives and hired 120 part time reps, only scheduled them 10 to 15 hours a week and turned a huge profit the next quarter. Customer satisfaction was in the tank but simply comping our service for disgruntled customers was still cheaper than the 40 full time employees that kept customers happy. Capitalism baby!