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[-] iforgotmyinstance@lemmy.world 4 points 1 year ago

Some companies just flat refuse the call if lines are busy like Sonys Playstation support line. Their advice? Just call periodically throughout the day and see if you get through.

[-] SayJess@lemmy.blahaj.zone 4 points 1 year ago

Ohhhh nooo, you can’t get through to us so you have to waste your day calling us back?… Oh no… yeah no…no yeah no.

— Sony’s support team

My favorite was when I had been waiting 8 hours for a response on a Microsoft support ticket, so I decided to call.

I spent 6.5h on hold before giving up, but I had to chuckle at the, "for faster support, fill out a ticket," message that played every 5 minutes.

But I think Walgreens wins for the most rage inducing IVR.

this post was submitted on 22 Sep 2023
123 points (99.2% liked)

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