Roger's didn't let them cut it - the construction crew was negligent. They should have had the line (and any other utilities) located before working and using non destructive means (usually a hydro-vac) to safety work around the cable. Causing damage like this comes with large fines to the construction crew.

They don't allow it. It happens. Unless you have someone watching the backhoe in real time with like a stun gun pointed at the operator, you WILL get infrastructure wrecked. The can't know and care about every wire laid down there, and there are a lot.

Remember, kinder Morgan was off by 40 feet on it's as-built diagram, which the operator was using to ensure he didn't spike the pressurized oil line. Since I'm writing it here, you know a geyser happened, coating homes and property downwind.

Can’t believe a service provider this large would allow a construction company to cut a main line

What business wouldn't love the large cost of repair and loss of angry customers? How could they resist allowing it?

Of course they don't allow it...

I can.