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Hello everyone,

a friend of mine recently bought a second-hand laptop but, as we soon discovered, the seller left parental controls on it. The computer locks itself at a set time every day and doesn't allow the user to log back in.

So I tried to help. I created a bootable USB with Windows 10, wiped the disk in the computer and reinstalled. Thinking I had solved the problem, as an OS reinstall should, in this case, I gave it back to my friend. I just received a message from her, that the laptop just locked itself again.

Why is this happening? Are the parental controls somehow tied to a unique identifier, such as the built-in Windows activation code or similar? And, most importantly, how do I remove them?

Thanks a lot :)

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[-] slazer2au@lemmy.world -1 points 1 year ago

If you can't contact the seller to remove the device from parental controls. You will have to call Microsoft and get them to do it.

this post was submitted on 30 Sep 2023
17 points (100.0% liked)

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