They also have an online chat which they try to direct you to for 'non-emergency' stuff.

Couple of years back, I went to vote in local council election and one candidate had stationed goons outside the voting centre trying to pressure people to change their votes. 50 fucking minutes I sat waiting to talk to someone, who then told me they didn't know what offence had been committed (the offence is 'undue influence', no-one has ever been convicted because it's usually sufficient for police to attend and move them on).