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We are contacting you regarding a past Prime Video purchase(s). The below content is no longer playable on Prime Video.
In an effort to compensate you for the inconvenience, we have applied a £5.99 Amazon Gift Card to your account. The Gift Card amount is equal to the amount you paid for the Prime Video purchase(s). To apologize for the inconvenience, we've also added an Amazon Gift Certificate of £5 to your account. Your Gift Card balance will be automatically applied to your next eligible order. You can view your balance and usage history in Your Account here:
How is this a surprise? How is anybody surprised? Why is this news?
Not a surprise, but still disgusting when we actually see it happen.
Exactly, it's not news. If you buy DRM-encoded media you don't own it. You are just leasing it on terms decided by the seller, which are subject to change at their whim.
Buy DRM-free or physical media and make your own copy.
Yup, 7digital deleted well over a thousand dollars worth of music from my account (no refund, no credit, no apology, no notice). I didn't lose it because the files themselves are DRM free and I have my own copies and backups of those copies.
I buy from Qobuz now but they could do the same thing ultimately.
Yes, I mostly buy from Qobuz and Bandcamp these days, and they've been solid so far. But I don't trust keeping my files in the cloud (aka some else's server), I buy DRM-free, keep copies locally, and keep them backed up.
I have local copies, I have backup copies in Kopia (backed by B2 cloud), and backup copies on an external hard drive that has a copy of my Kopia backups (updated periodically).