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Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Business owner 'hires' ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

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[-] nudnyekscentryk@szmer.info 15 points 1 year ago* (last edited 1 year ago)

While I agree with the anti-capitalist sentiment, your anger is misaimed. Forcibly keeping nonprofitable jobs which are easily replaceable by AI is contrary to contemporary marxian-derivative theories (see Bullshit jobs by David Graber). We, as a society should seize technical advancements such as AI and automation to let people work less while allowing them to afford life. Thus contemporary economists and modern monetary theories are more and more open to the idea of universal basic income.

[-] bdonvr@thelemmy.club 13 points 1 year ago

See my other response, your take is the same as mine and I'm not sure how it got misinterpreted.

Under capitalism automation hurts the working class and enriches the elite even more.

Under a socialist system automation would be celebrated as less work for society and the displaced workers would have no panic about not paying the bills while they find a more needed way to help society.

[-] nudnyekscentryk@szmer.info 4 points 1 year ago* (last edited 1 year ago)

Yeah I see your other comment now. I think the reason me and !bernieecclestoned@sh.itjust.works misunderstood your point is that the original comment you replied to said:

Sometimes jobs getting automated does not create sustainable jobs to replace them. That’s just going to happen more often as time goes on

to which you replied:

Which is just another reason upon the mountain of reasons that capitalism is a terrible system and cannot be allowed to continue

implying you oppose technological advancements of any sort if they create risk to peoples' jobs.

this post was submitted on 07 Oct 2023

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