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Business owner 'hires' ChatGPT for customer service, then fires the humans
(nationalpost.com)
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this post was submitted on 07 Oct 2023
165 points (95.6% liked)
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“ Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said.”
my brother in christ thats a you/your company problem and an example of absolute failure to train
I've worked in a call center for 3 years and I can tell you hating your employees is an industry culture thing
As is a great deal of corporate nepotism.
A lot of the managers come from their own middle management layer employee stock who have absolutely no idea how the technical aspects of the product work, so inevitably you end up with the lazy leading the blind.