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Business owner 'hires' ChatGPT for customer service, then fires the humans
(nationalpost.com)
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this post was submitted on 07 Oct 2023
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I've worked in a call center for 3 years and I can tell you hating your employees is an industry culture thing
As is a great deal of corporate nepotism.
A lot of the managers come from their own middle management layer employee stock who have absolutely no idea how the technical aspects of the product work, so inevitably you end up with the lazy leading the blind.