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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

Some Walmart employees say customers are getting hostile at self-checkout โ€” and they blame anti-theft tech::When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

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[-] grayman@lemmy.world 2 points 1 year ago

Yes. The technology options for self checkout in the US are terrible, so the user experience is terrible. All the horror stories in this thread are true. The stores are terrified of theft but refuse to hire checkers. There's also way too many grocery stores, so there's little money to put into technology upgrades and appropriate levels of staffing. For example, I am less than 5 minutes drive from 9 grocery stores. Extend that to 10 minutes and I've got over 20. Silly.

[-] TheBlue22@lemmy.blahaj.zone 2 points 1 year ago

That's crazy. We have a designated checker for each self checkout.

[-] grayman@lemmy.world 2 points 1 year ago

We have about 1 employee per 12 self checkout stations.

[-] TheBlue22@lemmy.blahaj.zone 2 points 1 year ago

Kinda what I meant, too.

In more modern places, they have little machines that they can solve any issue without having to stand up.

In older places, they have to walk around, and they are assigned to like 6-10 machines.

this post was submitted on 14 Oct 2023
543 points (97.7% liked)

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