I'd say all these articles about social media saying it's broken are just about maintaining the illusion of something better. As long as they can keep it up, people are going to think "it's bad but it shouldn't be!" and just keep coming back hoping it improves. And that can keep social media alive with everything it can do for everybody using it as an income stream.

It has never informed users and a pet peeve of mine is governments using fucking twitter to communicate. And businesses too lazy to create their own webpages (or pay somebody to do it for them) and pay for some hosting (deductible as a business expense, by the way) so they use fecebook instead.

Also, as somebody mentioned in a different comment, it is actually the town square, as it always was (I believe their comment evoked witch trials as an example).