Dukaan lays off 90% of support staff after introducing AI chatbot for customer support (www.moneycontrol.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

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[-] Hypersapien@lemmy.world 7 points 1 year ago

First level support staff generally aren't allowed to have creativity. They just follow the script and then pass the problem up when it's something they can't handle.

this post was submitted on 11 Jul 2023

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