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Why aren't they using drones and more automation?
(lemmy.world)
Star Trek memes and shitposts
Come on'n get your jamaharon on! There are no real rules—just don't break the weather control network.
There was an episode of TNG where a "passenger" got onto ship's comms and was contacting Picard on the bridge. When Picard told the guy that the comms were reserved for ship's business, the guy asked why they weren't restricted, if that was the case. Picard said that was unnecessary as people in Star Fleet generally just...behave themselves.
That did change overtime though. They mentioned in Lower Decks that they beefed up security after the Pakleds attacks, which leads to Boimler not even being able to open doors (or activate emergency systems lol)
That's a totally insane explanation, though. Lots of people are on the ship at all times who aren't members of the crew, and that's before you even consider things like hostile boarding parties.
Most of the civilians present on the Enterprise fall into one of three categories:
A non-Starfleet staff member, relative, or passenger, who would already know and respect etiquette regarding ship's comms.
A non-hostile foreign diplomat, envoy, or similar passenger, who doesn't want to potentially cause a diplomatic incident by being rude.
I also recall lots of times where civilians used ship's comms for various purposes, but it was to contact the person directly attending to them, or a friend/relative, not the ship's captain. (It's been years since my last rewatch though so I could be wrong here...)
As for hostile parties, IIRC it's implied that the computer locks them out automatically, and in emergencies the captain can lock down the entire ship, which is how Data hijacked the Enterprise when he went rogue, and why it was such a big deal.