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An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them (www.businessinsider.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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[-] EndOfLine@lemmy.world 70 points 1 year ago

Did I miss the part about customer satisfaction? Guy could have just moved from solving customer issues in 2 hours to aggravating and loosing customers in under 2 minutes.

[-] IDatedSuccubi@lemmy.world 27 points 1 year ago

Yeah, like, how do you even help someone in two minutes?? They probably just see "oh, it's a bot" and leave

this post was submitted on 12 Jul 2023

250 points (96.3% liked)

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