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this post was submitted on 09 Nov 2023
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Technology
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The level of survailence of a callcenter brought to retail
One of the worst things about callcenters was the constant survailence they knew everything you were doing at all times. Retail would absolutely abuse this in the same way.
oh, silly me, I was only thinking about the surveillance of the store's patrons. Yes being constantly on camera can go two ways - either it will slowly drive you insane, or you forget the cameras are there and those who monitor could mischaracterized what they see.
Yea they probably won't let you forget that your being monitored management constantly reminded us.
Every callcenter I've worked at tried to prevent workers from using the restroom.
Not allowed to take a litteral minute to breath after the call is over if you do they know and they will harrass you for it. Back to back calls all day.
Woried that they will pull a call where you made a mistake and count it against you.
Everything you do has numbers and stats they can look at.