Over 13million people had an issue with the last parcel they received, according to new research, as a league table of the worst offending firms has also been revealed.
A third of shoppers experienced a problem with a parcel in the last month, either because of late delivery or parcels being left in insecure locations, according to Citizens Advice.
The consumer charity has also published its annual parcel delivery rankings, which shows major parcel firms have delivered a dire service for the third year running.
....
Evri and Yodel came bottom of the parcel table, with an overall score of just 2 stars out of a possible 5, followed closely by DPD with a meagre 2.25 stars.
Royal Mail and Amazon jointly came top, but with just 2.75 stars out of 5.
The top five firms have been measured on their performance on delivery problems - of which Yodel, DPD and Evri are the worst performers - as well as customer service, accessibility and trust.
Royal Mail and Amazon scored 2.6 out of 5 on delivery, followed by DPD with 2 out of 5 and Yodel and Evri both scoring 1.8 out of 5.
...
When it came to customer service, nearly half of consumers said they faced further issues when they tried to resolve a problem with their delivery - for example not getting a response to their complaint.
Amazon's customer service was miles ahead of competitors, scoring 3.6 out of 5, while Royal Mail scored 3. Yodel came bottom with 2.3 out of 5 and also scored the lowest on trust.
...
Four of the five major firms scored 2 stars or below when it came to meeting the needs of disabled customers or individuals who required adjustments to deliveries.
...
Royal Mail came out top with 2.8 out of 5 stars, while Amazon, DPD and Yodel scored 2 out of 5.
Evri scored just 1.6 out of 5 when it came to helping customers with accessibility needs.
view the rest of the comments
United Kingdom
General community for news/discussion in the UK.
Less serious posts should go in !casualuk@feddit.uk or !andfinally@feddit.uk
More serious politics should go in !uk_politics@feddit.uk.
Try not to spam the same link to multiple feddit.uk communities.
Pick the most appropriate, and put it there.
Posts should be related to UK-centric news, and should be either a link to a reputable source, or a text post on this community.
Opinion pieces are also allowed, provided they are not misleading/misrepresented/drivel, and have proper sources.
If you think "reputable news source" needs some definition, by all means start a meta thread.
Posts should be manually submitted, not by bot. Link titles should not be editorialised.
Disappointing comments will generally be left to fester in ratio, outright horrible comments will be removed.
Message the mods if you feel something really should be removed, or if a user seems to have a pattern of awful comments.
And Hermes was such a good name too.