402
you are viewing a single comment's thread
view the rest of the comments
[-] sramder@lemmy.world 6 points 11 months ago

YMMV, but I've ended up with substantially better deals twice now just by calling. It's getting harder to get a live human, but they have more flexibility. I too have internet only, so no bund discounts either.

[-] liara@lemm.ee 2 points 11 months ago

A bit late to your comment but they simply don't want you to talk to a human. It's that easy. Talking to a human results in empathy, which results in giving away of deals the management doesn't really want you to give out.

They'd rather you get frustrated at being able to not reach a human and then you just give up and be a good sheep and pay what you're expected to.

Oh, unless you want to cancel, in which case it will take no less than 10 different humans bouncing you off various departments and scripts because making it easy to cancel also results in bad metrics

[-] Hominine@lemmy.world 2 points 11 months ago

Thanks for the moral support, I really appreciate it.

[-] Maxxus@sh.itjust.works 2 points 11 months ago

I had to get Xfinity on the line for my grandmother last year. The phone options for modifying or canceling an account or service went to holds that eventually just dropped the call. The option for adding a service went right to a human though and they were able to cancel the services anyway.

[-] sramder@lemmy.world 1 points 11 months ago

Even the "tip" one of their support people gave me for getting a live human faster stopped working this year... it's a crap company, but they are definitely the best deal on my block.

This years evil award goes to Frontier Communication who we're charging my folks $35/month for DSL that maxed out at 7 megabits a second. And (I kid you not) commercials for those "I've fallen and can't get up pendants" if you call the support line after 5 or on a weekend. Scamming old people is now an acceptable corporate business model.

this post was submitted on 28 Nov 2023
402 points (96.7% liked)

politics

19097 readers
1951 users here now

Welcome to the discussion of US Politics!

Rules:

  1. Post only links to articles, Title must fairly describe link contents. If your title differs from the site’s, it should only be to add context or be more descriptive. Do not post entire articles in the body or in the comments.

Links must be to the original source, not an aggregator like Google Amp, MSN, or Yahoo.

Example:

  1. Articles must be relevant to politics. Links must be to quality and original content. Articles should be worth reading. Clickbait, stub articles, and rehosted or stolen content are not allowed. Check your source for Reliability and Bias here.
  2. Be civil, No violations of TOS. It’s OK to say the subject of an article is behaving like a (pejorative, pejorative). It’s NOT OK to say another USER is (pejorative). Strong language is fine, just not directed at other members. Engage in good-faith and with respect! This includes accusing another user of being a bot or paid actor. Trolling is uncivil and is grounds for removal and/or a community ban.
  3. No memes, trolling, or low-effort comments. Reposts, misinformation, off-topic, trolling, or offensive. Similarly, if you see posts along these lines, do not engage. Report them, block them, and live a happier life than they do. We see too many slapfights that boil down to "Mom! He's bugging me!" and "I'm not touching you!" Going forward, slapfights will result in removed comments and temp bans to cool off.
  4. Vote based on comment quality, not agreement. This community aims to foster discussion; please reward people for putting effort into articulating their viewpoint, even if you disagree with it.
  5. No hate speech, slurs, celebrating death, advocating violence, or abusive language. This will result in a ban. Usernames containing racist, or inappropriate slurs will be banned without warning

We ask that the users report any comment or post that violate the rules, to use critical thinking when reading, posting or commenting. Users that post off-topic spam, advocate violence, have multiple comments or posts removed, weaponize reports or violate the code of conduct will be banned.

All posts and comments will be reviewed on a case-by-case basis. This means that some content that violates the rules may be allowed, while other content that does not violate the rules may be removed. The moderators retain the right to remove any content and ban users.

That's all the rules!

Civic Links

Register To Vote

Citizenship Resource Center

Congressional Awards Program

Federal Government Agencies

Library of Congress Legislative Resources

The White House

U.S. House of Representatives

U.S. Senate

Partnered Communities:

News

World News

Business News

Political Discussion

Ask Politics

Military News

Global Politics

Moderate Politics

Progressive Politics

UK Politics

Canadian Politics

Australian Politics

New Zealand Politics

founded 1 year ago
MODERATORS