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'Stop the price-gouging’: Biden hits corporations
(www.cnbc.com)
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this post was submitted on 28 Nov 2023
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Was traveling last month and just saw Xfinity decided to raise my internet-only bill by 40 bucks a month, and the second charge just went through. Not even an email on the rate increase from what I can tell, just a notification that I got Peacock streaming "included" (a 5.99 value).
Looking forward to the call tomorrow. Any advice outside of staying zen and remembering the human on the other end of the line?
Just remember that it's business. It should be boring. They raised your rate, it isn't worth that price to you, and be bored with asking them to process the cancellation.
If it is worth some price to you, they may offer you another deal. Know what you're willing to accept, but don't expect anything.
Also, you may be able to bypass all of this by checking to see if you can cancel from their app or website.
The problem with Internet service providers is that they are pretty much needed in the modern era and they are often monopolies.
For example, I have Spectrum. I use the Internet for light data items like posting on social media and checking email, but also heavier data uses like working from home and streaming videos.
If Spectrum decided that my monthly rate was going up by 100%, I could theoretically cancel my service, but I wouldn't have anywhere to go to. There are no other ISPs in the area. I work from home as a web developer and so can't be without Internet access.
Spectrum has me and they know it. Thanks to being a monopoly, the price isn't "whatever the customer will pay," it's "whatever the monopoly says it is."
Ah, but see, they're not a monopoly because you can get DSL or a 5G hotspot! Those are viable alternatives, right?
~ FCC