If there's a lot of background noise then that's understandable but for example, the other day I went to home Depot to get some tools for a yard project. I asked an employee where the tillers were and she just said 'what' like 3 times in a row. I just said nvm and looked on my own.

I don't know, I guess it just makes it seem to me like the person is not listening to me so why waste time?