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A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time (www.businessinsider.com)

submitted 11 months ago by L4s@lemmy.world to c/technology@lemmy.world

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A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.

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[-] ArtificialLink@yall.theatl.social 16 points 11 months ago

I ran into an AI order taker at a checkers. It was very weird and generally a bad experience

[-] funkless_eck@sh.itjust.works 5 points 11 months ago

I can't tell if it's AI or just text to speech. Could be someone pressing a button.

[-] ArtificialLink@yall.theatl.social 1 points 11 months ago

It was definitely more akin to one of those awful phone lines where you have to say something to progress than someone pressing buttons

[-] Mac@mander.xyz 0 points 11 months ago* (last edited 11 months ago)

There is one at a nearby Rallyes. It worked fine for me.

What problems did you have? To me it just felt like an automated voicemail process.

[-] ArtificialLink@lemmy.ca 2 points 11 months ago

Worked fine. Just think it was a weird and bad experience.

this post was submitted on 12 Dec 2023

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