I don't love how this is phrased, but it's not wrong.

The harsh reality of creative industries is that people are gonna be uninformed, dickish smartasses on social media (and... you know, traditional media, too), but they don't owe the creators anything, so if they don't like a thing they don't need to be right about why they like it.

But hey, I also don't resent any creator for venting reasonably on social media about this stuff every now and then. I think it's a dumb, potentially career-ending thing to do, but I get it.

But gamers don’t actually need to understand game design or why a certain choice was made.

I said this in another thread: if it’s a shit design, it’s a shit design. Knowing why the shit design was made does not suddenly make it not shit. In fact, I do not care to know why you made that decision in the first place - if it’s bad, then just own up to it and either try to fix the issue or actually resolve to do better next time.

Not only that, but their blindness is the result of developers choices on what they share. If you don't want people making incorrect assumptions, give them more info. Don't tell them to just forego having any opinion on the matter.

If it looks like a decision was made cynically, prove otherwise, don't just say 'No, you're wrong, you just don't know!'

You don't have to be a chef to realise that a shit sandwich tases bad.