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I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
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this post was submitted on 15 Dec 2023
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Mildly Infuriating
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Somebody made a shitty regex.
Probably, from what I can see the address in question isn't really that exotic. but an email regex that validates 100% correctly is near impossible. And then you still don't know if the email address actually exists.
I'd just take the user at their word and send an email with an activation link to the address that was supplied. If the address is invalid, the mail won't get delivered. No harm done.
Actually, one of our customers found out the hard way that there is harm in sending emails to invalid addresses. Too many kickbacks and cloud services think you're a bot. Prevented the customer from being able to send emails for 24 hours.
This is the result of them "requiring" an email for customers but entering a fake one if they didn't want to provide their email, and then trying to send out an email to everyone.
Our software has an option to disable that requirement but they didn't want to use it because they wanted their staff to remember to ask for an email address. It was not a great setup but they only had themselves to blame.
My guess is that would also occur with valid but non-existing e-mail addresses no? The regex would not be a remedy there anyway.
Of course you should only use the supplied e-mail address for things like mass mailings once it has been verified (i.e. the activation link from within the mail was clicked)
That's exactly what they did. They used something like noaddress@ourbusniess.com to get around the checks we had in place. I've intentionally been vague but most people will give their email address to our customers and won't give a fake one. So under normal situations the amount of bounce backs would be minimal: fat fingering, hearing them incorrectly, or people misremembering their email. Not enough to worry about. Never thought we'd come across a customer intentionally putting in bad email addresses for documentation purposes. They could have just asked us to make the functionality they wanted.