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this post was submitted on 19 Dec 2023
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Why exactly am I not surprised?
After two decades in the tech industry, a lot of it supporting sysadmins, I'm surprised it doesn't happen more often.
The best information to collect is no information at all, and the second best information to collect is as little as possible to make the service work.
But how can they turn the customer info and behaviour into revenue if they don't collect it? Won't someone think of the bottom line?! /s