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The hero we need
(lemmy.world)
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this post was submitted on 01 Jan 2024
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A few year ago my bank switched their ATMs to a new model able to accept cash without an envelope. The problem I have is it rejects any bill that has even the slightliest little fold or bend in it, meaning any cash that has been in a wallet or ever folded often gets rejected. Instead of depositing cash in the ATM and having to try 3-5 deposits to get all the cash to stay in, I go to the teller if the bank is open.
Every god damn time the teller makes some remark about "you know you could just use the ATM" and i have to resist my blood boiling. I've tried to use the ATM, it fucking sucks. Invest in better tech or accept I'll waste employee time.
Since you didn't mention it, I'm curious if you've tried the smoothing trick. This is where you take the bill from both sides and gently but firmly slide it along a corner edge.
If you have any it doesn't, then I'm sorry. I wanted to see if I could help. I had to deal with really picky vending machines back in the day which is how I learned that trick.
Thanks for the tip, I've had some success with it before. I'm in Canada and our money is made of plastic, it tends to have a really good "memory" once it gets folded. I swear the machines even reject pristine bills as well.
Our machines (like vending and coin exchange) often reject bills that are too new and crisp, as well as too old and uncrisp.
There’s a sweet spot with tech, and that needs to stop being the case.
It feels like this basic thing should have been caught in testing before the machines even got mass produced. Like the guys building it probably had access to various bills to test with.
Bank bill counters can manage it with both speed and precision, and have been able to do so for a very long time. This is more of a problem with costs than possibility. They ignored the fringe cases intentionally.
The companies making the atms and other vending devices don’t care if you get frustrated, they know you will typically keep trying until it works because “that’s just how vending machines are”. the important thing is their machine is cheap, since it might get vandalized and cost them money to replace.
I feel there’s a reason most of them take cards now (it’s easier to spend more, don’t need change, machines aren’t storing large amounts of cash making them a target, and the tech is easier to have function properly for cheap, plus they can charge an extra fee!). Is not a good move, just part of the enshitification of everything.
It's only a problem for cheap tech. A casino slot machine will happily work with almost everything short of torn bills.