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this post was submitted on 02 Jan 2024
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No Stupid Questions
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No such thing. Ask away!
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And if this sounds dystopian to you.
I anecdotally got into a CEO data conference, where leaders were discussing strategy and tactics. Biggest topic of the day was, why can't I track how many times someone sees my physical store/billboard/sign and makes a decision. Geofencing + your cellphone GPS isn't accurate enough for these guys, they want to know how long you stared at the store, what made you move in, what demographics you belong to, and how can they maximize your likelihood to purchase more stuff.
Why does this matter? People are more likely to buy more stuff in a store wandering around than on a market place where they just swap tabs to get the same thing from somewhere else.
If I can make my store front like temu to get you in and keep you there, then it's likely you'll be interested in buying more stuff you didn't know you wanted.
Yep, I've been at conferences for data science where I hear talking about tracking position in a store using things like Apple air tags for the same reason.
I can’t wait for that to start (/s) so I can completely mess up the metrics by standing around for 10 minutes in isles I have no reason to go down, thinking “what am I forgetting?” Or just completely blanking out for a bit due to choice overload (Which happens about 10 times every grocery trip, and I don’t “browse” other stores, I go looking for specific things or I don’t go at all.)
I hate that some stores have started to waste consumer time by make finding stuff an absolute pain specifically to get you wandering around the store looking for it. Best Buy is really bad about this near me. Good fucking luck finding an SD card or hard drive without asking for help.. they are in 6 different places, each, based on what they think you might need for whatever application (importantly, no duplicate products, so if they have a 5tb drive in one place, that specific drive won’t be in another place). I avoid going there now whenever possible, as I don’t support consumer-hostile practices. Even the employees think it’s stupid because it makes them work more, and everyone complains because it’s obnoxious.