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New laptop
(lemmy.dbzer0.com)
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this post was submitted on 04 Jan 2024
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I would not recommend them. I bought a Galago Pro in 2020, and it's been a huge disappointment. Pop!_OS was very buggy, and their support was not helpful. I ultimately installed Ubuntu, and it's now significantly more stable, but I'm left asking the question "why did I pay a premium for a clevo, when I'm not getting anything out of the custom software or support?"
Even with Ubuntu, it's not a good laptop. The speakers are worse than my phone, a fully charged battery will die completely in less than a day when the laptop is suspended, it runs unbelievably hot. As a developer who depends on this machine for daily work, it's been intensely frustrating.
That's not the experience I've had. Maybe they have gotten better as my battery life is a full day and the speakers are great. I wish it had more thunderbolt but that may be fixed if or when they release there own hardware.
The battery life and speakers will certainly be model dependent. The quality of the machine I received and the lackluster support, given the price I paid, are what I find most frustrating. The computer would be fine for ~$600, but I paid over $1000. I paid a premium expecting System76 to hold themselves to a high standard, and so far, they've let me down in multiple ways.
I do recognize with a different model, the experience could be 180°, but if buying from them is a roll-of-the-dice, for me personally, that's enough to buy from someone else next time.