Not shocked at all. Things have gone way downhill since I started with the platform. Time was, I'd start up a stream, a dev would come and hang out and actively chat while they worked. Occasionally they'd ask about my opinion about things that were being developed. It felt like actual, meaningful stuff... That was back when it was still Justin.tv and just a little bit after twitch.tv released. When I stopped streaming regularly a couple years ago, even getting a straight answer from a rep on simple questions was like pulling teeth. Then I'd have times where I'd get several different and conflicting responses for simple stuff like if what we were planning for an event would be kosher. Even arranging for some site coverage felt like begging the mob for a favor. "Alright, we'll get you front page, but it'll be at 4am, and only for an hour!"