Have you seen the Reddit Linux communities? People don’t care how many tools or useful information you present them. They will ask the SAME “which distro” questions day after day after day.

There are 3 reasons you see repeat posts.

1. They are extremely lazy and can't be bothered to find their way through a maze of information.
2. The maze of information is legitimately confusing and they need help. But they are bad at formulating good questions so it looks like point #1. I very rarely see people take the time to explain what they've tried and why they failed.
3. They want a conversation and getting their question answered is only one half of it.

Also one other thing I noticed is that if you do form a good question and create a wall of text, it can also scare people away. So people deliberately ask very vague questions and then slowly reveal more as they get asked for specifics. At that point you've hooked some people, they are a little more invested in helping and you can info dump on them.

That's what bots are for: an automated response like "have you tried XXX? share the link to the results here with additional information if you think the questionnaire didn't consider an aspect important to you".

It's a soft response without banning anybody.