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this post was submitted on 19 Jan 2024
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When the marketing department is more important to a company than the customer support. Rather than actually help the customers, they just make sure customer support never says anything bad about their products. Including the problems they have/had in the patch notes.
"These are too many fixes, listing them all will make us look bad."
The marketing department is easier to integrate with AI. Those stupid customer support folks have to actually think about the problem and determine a working solution, rather than regurgitating a random assembly of buzzwords and spicy graphics.