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My name is Guy Incognito
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this post was submitted on 30 Jan 2024
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The pile of crap that is docusign will only work for me in incognito mode.
I contacted support and they suggested I tried it and it works, so they closed the case
🤦♂️
That's a good trouble-shooting step, but it's not a solution. That's some bullshit, sorry that happened. Maybe try clearing your browser cache and cookies if you haven't already? Basically my reasoning is if it works in incognito mode and only in that mode, then there's probably some saved state that the website is getting snagged on (state that a new incognito window wouldn't have).