127

cross-posted from: https://lemmy.ml/post/11497758

This coffee shop uses AI to measure the productivity of their employees and the time spent in the shop per customer. Welcome to capitalist innovation.

you are viewing a single comment's thread
view the rest of the comments
[-] ArbitraryValue@sh.itjust.works -3 points 9 months ago

That's a good point, although I presume the same technology could be used to monitor customers and collect statistics about whether the identity of the server affects the probability that a customer will return.

Metrics can be dangerous because if people are rewarded according to a metric, they'll work to maximize their score, which might not be what the actual purpose of their job is. However, I don't think that's a reason to assume that metrics are worse than no metrics.

[-] Cheradenine@sh.itjust.works 4 points 9 months ago

I see what you are saying but I would rather have good managers who know what is best for both the customers and employees.

As a potential customer I also have big issues with the privacy aspects of this.

[-] ArbitraryValue@sh.itjust.works 0 points 9 months ago

Good managers are themselves a limited resource - I suspect that quite soon, the sort of manager who's better than a state-of-the-art AI system will be too valuable to assign to a coffee shop.

I figure that they already track all the customers who pay with a credit card.

this post was submitted on 05 Feb 2024
127 points (97.7% liked)

A Boring Dystopia

9771 readers
396 users here now

Pictures, Videos, Articles showing just how boring it is to live in a dystopic society, or with signs of a dystopic society.

Rules (Subject to Change)

--Be a Decent Human Being

--Posting news articles: include the source name and exact title from article in your post title

--If a picture is just a screenshot of an article, link the article

--If a video's content isn't clear from title, write a short summary so people know what it's about.

--Posts must have something to do with the topic

--Zero tolerance for Racism/Sexism/Ableism/etc.

--No NSFW content

--Abide by the rules of lemmy.world

founded 1 year ago
MODERATORS