500
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 08 Feb 2024
500 points (99.6% liked)
Technology
59414 readers
1156 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
Here's an idea... why not ban all robo-calls?
Because there are legitimate reasons for some robo calls. Appointment reminders and confirmations, school weather closure announcements, two-factor login verification, etc.
How about ban non-opt in robocalls?
You can do all this things without robo calls. There are no robo calls in Germany for example.
I thought I lived in a pretty backwards part of Germany but your corner must be extremely off the grid!
To just name one example in Germany: Verification via robo call in WhatsApp.
Oh, I genuinely didn't know there are robo calls in Germany, never encountered them - always used sms or other kinds of verification. My bad.
Today, history was made. For the first time someone politely admitted they were wrong on the internet
It would be a good trade. Lose the few semi-useful legitimate ones to get rid of the overwhelming majority which are malicious scammers and conservative dickbags.
No there isn't.
Text if school is cancelled. Throw 2fa out the window. Phone numbers are not identity. Text appointment reminders. Literally nothing needs a robo voice that isn't better as text.
What if you’re blind
Then you clearly don't matter to Mango.
Blind people use special assistive software on their phones so they can hear text
Radio. Text to speech. Having someone who cares about you.
You want your doctor to broadcast your appointment reminders over the radio?
My doctor can afford to call or text or have a secretary do so.
In 2024, have a human call for reminders for every client every single day for every appointment… yeah right. Enjoy that while it lasts.
If you don't have the time to call all of your patients, you don't have the time to provide medical care to them.
You'll actually have a lot of time to provide medical care to your patients when you don’t have to waste all that time calling them for no reason when that can be easily automated.
Secretary
Doctors don’t have secretaries, they have medical assistants, and medical billing and coding. Both of which have better things to do than make appointment reminder calls all day when it can be easily automated.
Shows what you know.
Anything? Yup.
Phone numbers actually can be an identity, but generally that's just business numbers. There's also a lot of phone numbers that aren't cell phones and can't get texts. It's a lot easier and cheaper for companies to design one system. Depending on the company, they'll still do text/email reminders for things. Old people like phone calls, so companies need to know their audience too. Again, cheaper to build a single system, so that tends to be the default.
Source: I design call centers for a living, personally done probably 200+ projects over the years, in banking, insurance, retail, transportation, state/local govt, etc.
Absolutely not. I can't use my Amazon account because of this stupid shit.
iirc, they are banned... to cell phones, with very limited exceptions.
but that relies on honest callers, and sufficient resources being available to adequately enforce.