Possibly. It's entirely opaque where I work. I have no clue how they're compensated whatsoever. We managed to fix it for the most part. I like the customer satisfaction approach via renewals as a target. Especially since you can basically give that to everyone involved on the project. Then again, some customers are dissatisfied as a policy. Worked with some miserable folk who always communicated in a horrible, horrible way but kept renewing and never balked at the cost. It was simply a "you're a service provider, you're beneath us" thing. Some people truly suck.