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FCC Bans Deepfake Robocalls But Can’t Solve the Larger Problem
(www.commondreams.org)
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this post was submitted on 09 Feb 2024
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There should be no situation in which when I either answer or dial a phone number that I am not immediately talking to another human.
We can reach zero unemployment by hiring everyone as phone operators.
I have a sneaking suspicion you’ve never worked in a call center of any variety..
Because hypothetically we could, sure, but nobody with literally any other options wants to work in a call center, which is why call centers are chronically understaffed. They are absolutely horrific places to work (I’ve had a couple of those). And it really doesn’t matter what you are doing, angry people will vent frustrations at you for no reason, other than they can’t see you.
We’d need some major major shifts in priority focus (focus on employee wellbeing not customer retention - abuse employees, you get a warning then blacklisted) for that to be realistic, and even then it’s so stressful to the employee that knowing their company has their back isn’t always enough.
My last job was inbound support at a supportive company. If I had major issues, I’d contact their account rep who would set them straight. And that’s all well and good, but the abuse that didn’t meet that threshold wasn’t dealt with.
Yeah, I'm being sarcastic.
The unfortunate reality of automated phone tree bullshit is that without them, we'd need something like a quarter of a billion people dedicated solely to picking up phones and then pressing a button to send someone to another person after getting insane abuse.
Ah, sorry, it wasn’t clear through context.
No worries