1074
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 11 Feb 2024
1074 points (97.6% liked)
Memes
45749 readers
1647 users here now
Rules:
- Be civil and nice.
- Try not to excessively repost, as a rule of thumb, wait at least 2 months to do it if you have to.
founded 5 years ago
MODERATORS
Here in Brazil the hardware and software are technically two different products, in such a way that you can't deny a hardware warranty repair due to software modifications. That's the good part.
The bad part is that manufacturers do that anyway because they know you won't pay the legal fees to challenge this in court. This strategy mostly pays off. If you're particularly annoying, or somebody from our customer protection watchdog happens to take interest in your claim, the company will fold and repair the modified device for you eventually.
We gotta get EU on board this train.
This kind of thing is illegal in mist eu countries but they also dont enforce it like in brasil. Iirc norway enforces it because a bunch of people sued samsung together.
I have never heard of this kind of thing being an issue in EU countries. If your warranty is still good, they'll simply fix/repair it without issues. Of course that's purely anecdotal.