My organization won’t even allow auto translation widgets on our site. Instead, we refer people to using web translation services on their own, with clear language that says we’re not liable for third party mistranslations. (In multiple languages, by a company that has signed an indemnity agreement with us if their translation becomes an issue.)

It’s a bit heavy-handed, but the lawyers hold more sway than the communications folks, and I don’t disagree with the approach – you don’t want users misunderstanding what your site says, and being able to blame you for it.

Probably not, but they're paid to try their best.

Lol... "Think this would fly" I see what you did there.

This article does not actually mention the chatbot being AI. As chatbots have been around for many years, it is possible this is just a normal non-'AI' chatbot that someone programmed that information with (potentially old information that had long since changed, but no one has updated).

Either way, they are liable for what it tells customers. If it is AI, well... no company should be using AI to make legally binding statements, or advertisements to customers (without human review).

At the moment, companies deploying an AI, should be doing so with AI as the product, not integrated into selling non-AI related products, or services.