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Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

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[-] NocturnalEngineer@lemmy.world 27 points 9 months ago

If it was a human agent, surely they would still liable?

They're an agent of the company. They're acting on behalf of the company, in accordance to their policy and procedures. It then becomes a training issue if they were providing incorrect information?

[-] tiramichu@lemm.ee 31 points 9 months ago

Yes, if it was a human agent they would certainly be liable for the mistake, and the law very much already recognises that.

That's my whole point here; the company should be equally liable for the behaviour of an AI agent as they are for the behaviour of a human agent when it gives plausible but wrong information.

this post was submitted on 16 Feb 2024

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