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Air Canada must honor refund policy invented by airline’s chatbot
(arstechnica.com)
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this post was submitted on 16 Feb 2024
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I once had a charge for Air Canada on my credit card. I immediately called in to the fraud number and said my number had been stolen. They asked me how I knew. I said I would never in my life fly on Air Canada unless there was no choice. They laughed and canceled the charge.