256
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 17 Feb 2024
256 points (96.7% liked)
Technology
59598 readers
4592 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
"Hi thank you for holding, this is--"
"Please hold while your client becomes available. This service brought to you by Google No-U.."
Staticy jazz music
Then they hang up.
I've worked in a call center before and these things are not new at all. They've been around for a while, and at least in the place that I worked at, if the caller does not respond within the first 30 seconds, you're allowed to hang up on them and move on to the next person waiting in line.
Keep in mind, the representative you're speaking to didn't make you wait in the call queue, the company did by not hiring more representatives to answer the influx of calls rapidly. When you make the representative wait for you, you're hurting their call times, which gets them in trouble, and makes everyone else waiting in the call queue have to wait longer.
Which, will also hurt the call center manager, until they hire enough staff to answer the fucking phones in less than 30 minutes.
"Thank you for holding, sir. What may i do for you?"
"Actually, could you put me back on hold, that jazz station is lit "