Maybe they could clear up with another critique, if they introduce a solid NG+: That you can be the hero of everyone and a ruthless murderer, a thief and the guy who stops the thieves etc..

To some degree, I don't want them to limit the player freedom here, because it is a role-playing game. Maybe you are role-playing as infiltrating the murderer guild. They can't know.

But having no interaction between the factions at all, just makes the world feel less credible. Ideally, they pull off the BG3 and allow you to role-play an infiltration, while also punching you into the face, if your cover is blown.