This is the best summary I could come up with:

Lum said that she feels that the process is unfair, because if the roles were reversed, the landlord would easily be able to find her based on all the information she had to give as a renter.

Lum told CBC News that she has complex post-traumatic stress disorder, which has made the LTB process difficult to get through.

"Every day that clicks by that I'm not getting any response [from the landlord] it just negatively impacts [me] and I get to a point in my healing and I'm feeling fantastic and then boom, it just sets me right back."

"Usually when a tenant is successful and endures such a long process, it's only natural to assume that they're going to obtain a reward right away," Kwan said, adding that that's often not the case.

As for Lum's specific situation, Kwan says they often hear that landlords claim they or their family need to move into the unit and then it doesn't happen.

It also said that it has found ways to streamline the LTB process and created an online system for people to file applications and take part in hearings.

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