this post was submitted on 27 Mar 2024
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If you still have the printer (you may not but I'm going to put this out there for others too) that sounds like a simple roller replacement, and rollers/pickup pads are usually considered "consumables" instead of "parts" because they all wear out over time. This is true for most if not all consumer printers, ink and laser alike.
Replacements should be pretty easy to find for even old printers, and the installation is usually pretty straightforward. Last year I was still able to buy a roller replacement set for a 19 year old HP, and it took me ten minutes and one Phillips head screwdriver to replace them all.
You can also just take out and clean the hell out of anything rubber with isopropyl alcohol, letting it dry thoroughly and then putting it back in, or if possible rotate the rubber on it to present an unused side, I've done all that a few times too.
For pretty much any model printer, search on the printer model number and "maintenance kit" to find available roller/pickup pad replacements for sale, and printer model number plus "service manual" to get replacement instructions if you need them.