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this post was submitted on 27 Mar 2024
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It looks like you can just ship the pen to them and request a repair or replacement. Maybe just ignore whatever the customer support rep said and follow this instead: https://www.franklin-christoph.com/pages/warranty
It never dawned on me that I can just ship it. I always tend to contact customer service before doing anything.
Anyways I have moved to a new country, it is kind of costly to ship a pen internationally (I am also afraid it'll get lost somewhere since it's such small package), added the uncertainty of they (Franklin-Christoph) would honor it, I am quite hesitant to do it.