I think that falls under "Burnout Management"

There are thousands of you and me who work around the clock to prevent the internet from blowing up all the time.

A lot of people can't handel the constant stress, terrible hours, it takes a toll on each of us.

Softening responses, good for sure, but the demands put on the pioneers of tech, much respect -- we wouldn't be where we are without them in spite of their very real human limitations. Much props for their daily self sacrifice.