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Why stand in line to board an airplane?
(lemmy.world)
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this post was submitted on 09 Apr 2024
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I remember a scandal in Germany some years back, where it was reported that people on the airline call centres were instructed to wrongly tell customers that they weren't entitled to compensation, and to only pay out when they where under threat of being sued. Dunno whether that improved.
I heard people complaining a lot about Wizz Air.
I usually fly with KLM, and they have been always fast and good with this.