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Google killed XMPP momentum. And while Matrix has many issues it needs to figure out, especially the development being almost exclusively supported by a for-profit company, they seem to slowly (very slowly) work towards more independence.
Matrix did some things right. Going with JSON spec instead of XML, having Element as uniform cross-platform client, offering bridges as a way to stay connected with your family and friends without needing to convince them to move (XMPP offers transports, but they function entirely differently) and offering end-to-end encryption by default.
XMPP in true open source fashion doesn't have any uniformity from user perspective. Different ways to do the same thing on different clients, different clients on different platforms. That is a benefit for a savvy tech nerd, but it's a huge inconvenience for a non-techie family member or friend.
Why is JSON better than XML? It's more modern, sure, but from technical perspective it is not objectively better right? Not something worth switching protocols for.
You mention XMPP has transports as opposed to Matrix bridges. I thought they give you roughly the same outcome. What's the difference?
The only things JSON has over xml is that it’s easier to write a parser for it and the format is less verbose and less complicated. There are extensions to JSON that can add features that xml has and the JSON spec doesn’t have. Overall the xml spec is bigger and has more features but that also makes it overkill for many of the cases that it would be used in.