It takes a lot of human labour to process those applications and organize resources, just being able to get through to someone on the phone to talk about it is hard enough then you have to explain your situation which for someone elderly or with mental health considerations can be difficult, then the call gets passes to someone with more specialist knowledge or authority which again takes, time normally days, and that's assuming you know what you need and where to ask.

Having someone that actually knows all about the options available and who can make early assessments then-and-there would be a life saver for so many of the most at risk. With ai that's very possible, obviously not current gen LLMs but as we perfect specialized models with verification and tasking steps they'll get ever more useful for getting people the help and access to resources they need.