In my small town, we only had 4g lte, but it was quick. That is until 2 months ago, they 'updated the towers' to give us 5g... except now nothing works. My phone shows 5g but I have zero bars and zero service. When I switch phone to lte, it'll show full bars but has zero service. It often completely drops to SOS mode. It's ridiculous. Several people in town have contacted Verizon and the FCC and Verizon's official response has been, "we are aware that service is not optimal in this area, but we currently have no plans to fix it. If you are unhappy with our coverage, we encourage you to switch providers." It's infuriating. They've "updated" the town's service from LTE to broken 5G/nothing at all and said "yeah what're you gonna do about it, leave if you don't like it" knowing that their tower is the only tower in the area.