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Linux Mint 22 Will Include Preinstalled App for Matrix
(www.omgubuntu.co.uk)
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It's been that way for much longer than a few years unfortunately. I don't understand how people can tolerate it. Some projects switched to it because it seemed more beginner friendly than IRC, but to me it's not focussed on making things easy.
My problem with matrix is that you need email address to use it. Compared to the irc, where you could just use whatever name and ask questions straight away. Most distros I used came with an irc client preinstalled and preconfigured to connect to the support channel when launched. In my opinion that is more beginner friendly.