Too many people seem to think that being a customer at a company makes you the boss of the employees who work there.

These people need to get a grip and learn a little bit of self responsibility. The opening hours are posted, likely on the business doors, on their website, on their google page, multiple delivery app pages, etc. It takes like 5 seconds max to look at just one of those options. If you can't be bothered to even take those 5 seconds to at least look, it's on you if they're closed.

I hate the entitlement too. These posts always come off like "MY order is more important that anything else in your life. Someone went out of their eay to be kind to me here before, so now the entire staff owe that to me, every single time. I didn't get my way today, so I'm going to try to damage the reputation of the entire business".

Yeah lady, I'm sure they're going to miss customers that can't follow direction, take self accountability, or show empathy, while also expecting the schedules of the entire shift to be bent in their interest. Totally.